Terms & Conditions of Use

By ticking "I accept" or continuing to use the service you confirm that you have read, understood and agree to these Terms and to the Privacy Policy.

Electronic acceptance has the same effect as a signature on paper under the Lao PDR Law on Electronic Transactions and Law on Electronic Signatures. We record the date, time and version of the documents you accept as evidence.

You must be 18 or older and legally capable. Anyone under 18 may use the service only with the consent and under the responsibility of a parent or guardian.

You can register with a Lao mobile number and a 6-digit PIN, or with an email address and password. We may send a one-time code to confirm the number or address is yours.

• Give information that is accurate and your own; do not register for someone else without permission
• Keep your PIN, password and one-time codes secret — our staff will never ask for them
• You are responsible for activity under your account until you tell us it has been used without permission
• Five wrong attempts lock the account temporarily for your safety

We may suspend or close accounts that breach these Terms, commit fraud or cause harm. You can delete your own account at any time from the Account screen.

You may book by giving a name, a phone number and, if you wish, an email address. Every booking has a booking code and a private tracking link.

The tracking link works like a key: whoever holds it can view, pay for or cancel that booking. Please do not forward it.

All services (stays, restaurants, cafés and bars, spa, tours and cruises, cars and transfers, travel services, events and catering) are provided by the units and brands of Lao Derm Group named on each page.

We work to keep information, prices and photos accurate. Photos are illustrative; details may differ slightly. If we find an obvious error (such as a wrong price) we will tell you and you may cancel at no cost.

• You choose the item, date, time and quantity and review a summary with the total before confirming; you can always amend or abandon it before you confirm
• Submitting a request is your offer. A contract is formed when the unit confirms it, or when online payment succeeds
• An unconfirmed request stays open until the unit confirms or declines it, or until the service date, whichever comes first
• You receive an electronic confirmation or receipt with a code and QR to show on arrival
• Your booking history stays available under Bookings or through the tracking link

Prices are shown in Lao kip (₭). Amounts in other currencies are indicative only and not binding. Prices include taxes and service charge unless stated otherwise.

Payment methods: BCEL OnePay QR, card, pay at the venue, or charge to room (in-house hotel guests). Online payments are handled by licensed payment providers; we do not store your card number.

You can cancel in the app until you are checked in. The default terms are below; where an item has its own terms they are shown before you confirm and those prevail:

• Stays: free cancellation until 48 hours before check-in; later, or a no-show, is charged one night
• Restaurant, café and bar tables: free to cancel; deposits are refunded in full if cancelled 24 hours ahead
• Spa: free cancellation until 12 hours before the appointment
• Tours and activities: free cancellation until 48 hours before (cruises and charters: 72 hours)
• Cars and transfers: free cancellation until 24 hours before pick-up
• Events, weddings and catering: as set out in the separate signed quotation or contract
• Visa and travel services: the service fee is non-refundable once documents are lodged; government fees are non-refundable

Refunds go back through the original payment channel within 15 working days. If the unit cancels or cannot deliver, you receive a full refund or may choose a new date.

A queue ticket holds your place in line; it does not guarantee a table. Waiting times are estimates. When called, please arrive within 10 minutes or the ticket may be skipped.

In-stay requests (room service, housekeeping, laundry, cars, maintenance) may carry charges according to the hotel's price list.

Members earn points on successful payments at the rate shown in the Account screen. Points have no cash value, cannot be transferred and may expire after 24 months without account activity. Points from cancelled or refunded bookings are reversed. We may change the programme with 30 days' notice.

You can review only after a completed visit, and the review must be your own genuine experience. Content that is unlawful, defamatory, reveals other people's personal data, or is advertising is not allowed.

You allow us to display your review in the app. The unit may reply, and we may hide reviews that break this section.

• Fake bookings, repeated bookings with no intention to attend, or using someone else's details
• Trying to access systems, accounts or data that are not yours; interfering with or probing the service
• Automated scraping without our written permission
• Anything contrary to Lao PDR law, including the Law on Prevention and Combating of Cyber Crime

We provide assistance and facilitation only. Visa and entry decisions belong to the authorities; we do not guarantee any outcome. Personal documents (passports) are handed to staff directly, never through the app.

Nothing here limits your rights under the Law on Consumer Protection. We are responsible, as the law provides, for the services sold through the app.

To the extent the law allows, we are not liable for indirect loss, for failures of networks or third-party providers, or for force majeure (natural disaster, government order, epidemic).

Transactional messages (one-time codes, confirmations, receipts, status updates) are sent by WhatsApp or email and can be partly switched off in the Account screen. News and offers are sent only if you opt in, and you can opt out at any time.

When we make a material change we will show the new version and ask you to accept it again before you continue. Bookings already made keep the terms that applied when they were made.

These Terms are governed by the laws of the Lao PDR. Disputes are resolved in this order: (1) contact the unit or our support — we reply within 7 working days; (2) mediation, including through the consumer protection authority; (3) the Office of Economic Dispute Resolution or the People's Courts of the Lao PDR.

The Lao-language version is the binding version; other languages are for convenience only.